Refund policy

Every product sold here is a digital download. You get the file straight after payment, so there is nothing to ship and nothing to return.

When we refund

We will refund you in full, no argument, if any of the following happens:

• You were charged more than once for the same product.
• The download link never arrived and we could not get the file to you.
• The file is corrupt, unreadable, or is not the product described on the page.
• You bought a product you already owned.

When we usually do not refund

Because the file is delivered immediately and cannot be returned, we do not normally refund a completed download simply because you changed your mind about the topic. If you think your situation deserves an exception, write to us and say why — we read every email.

How to ask

Email info@rujilabs.com from the address you used at checkout, within 14 days of purchase, and include the product name. We aim to reply within 2 business days. Approved refunds go back to your original payment method via Stripe and typically appear within 5-10 business days.

Problems that are not refunds

Lost your file? You do not need a refund — sign in to your dashboard and download it again, as many times as you like. If you checked out without creating a password, use the same email to sign in and set one.